Bobby, you know exactly what happened, and frankly, I’m furious. From my very first visit, I suspected my brakes needed attention. Not once, but TWICE, you talked me out of getting them done. You confidently told me to wait until my next oil change. The second time was especially telling. When I brought up the brakes again, your response was, “Wellllll, I don’t know. I might have to replace the rotors too.” That was the moment my gut told me something wasn’t right. So I took my car to Star Mazda. Guess what? They confirmed my brakes were bad AND my rotors were already warped. Let that sink in. You were advising me to keep driving and come back at my next oil change when my brakes were already in bad shape and my rotors were warped. Had I blindly followed your advice, I could have continued driving on deteriorating brakes, potentially causing even more damage and a much more expensive repair. I don’t know whether this was incompetence, negligence, or an attempt to turn a necessary brake repair into a much bigger payday. But I do know that the advice you gave me was concerning, and I will never trust it again. Brakes aren’t a cosmetic issue. They’re a safety issue. People’s lives are involved. I’m glad I trusted my instincts and got a second opinion before it was too late. Bobby, you lost my trust. And I’ll make sure other customers know to get a second opinion before taking your word for it. **Nice try. Not this time.**
Gianna, thank you for taking the time to share your experience. We take feedback about safety concerns seriously and remain committed to providing careful, quality service at Olive Auto Center.
