I don't live in Burbank, so I relied on a friend's recommendation for a place I could have my car towed to when it all of a sudden wouldn't turn on! I called and coordinated with Bobby to have AAA tow my car to their shop. Once my car was at the shop, I called to ask how long it would take. Bobby assured me that it would be done by the end of the day and he kept his word! 5:00 sharp he calls and tells me my car is ready for pickup. The price for the work was very reasonable and I didn't feel like I was getting cheated. When I went to get my car, Bobby told me about their free shuttle they have for customers in Burbank! They also left a nice thank you note inside my car. It's those little touches that make a big difference! Bobby was nothing but courteous and professional from the minute I called. Customer service goes a long way with me and I was impressed from beginning to end. I highly recommend to everyone in the Burbank area!